Passenger reviews

Real comments from people after their transfer, shown with their score out of 12. Each trip is rated on six questions, from −1 to +2. A 12/12 means strongly agree on all six.

What’s changed. T1–3 arrivals now get the same two-step on-the-way as T4: which door, then the Lane 1 pin.

50 reviews · 11.1 average · 31 scored 12/12

How the 12/12 score works

Passengers rate each of these from −1 (strongly disagree) to +2 (strongly agree).

1. 1The booking process was simple and easy1.7 / 2 · 50
2. 2The car was clean and tidy2.0 / 2 · 50
3. 3We were on time and reliable1.9 / 2 · 49
4. 4Communication was clear and effective1.8 / 2 · 50
5. 5We made the journey stress-free2.0 / 2 · 50
6. 6We offer great value for money1.7 / 2 · 50