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From 6 Oct 2026: T1–3 meet at the T123 Transport Hub, rear of Level 2. T4 stays the T4 Transport Hub (pick-up Level 1).
Your driver will adjust pickup time automatically if your flight is delayed. No need to call us!
Jetstar domestic, Rex, Link Airways
Exit T4 arrivals and follow the signs into the T4 Transport Hub. Meet on Level 1 inside the Hub. T4 is a separate building from T1–3.
After landing — walk to pickup
After drop-off — walk to terminal
International arrivals
Once you have your bags at T2 (international), follow signs to the T123 Transport Hub and meet at the back (rear) of Level 2. Be ready with your bags before heading to Level 2. Not the ground-level terminal forecourt.
After landing — walk to pickup
After drop-off — walk to terminal
Follow T123 Transport Hub signs
Qantas domestic
Once you have your bags at T1 (Qantas domestic), follow signs to the T123 Transport Hub and meet at the back (rear) of Level 2. Be ready with your bags before heading to Level 2. Not the ground-level terminal forecourt.
After landing — walk to pickup
After drop-off — walk to terminal
Follow T123 Transport Hub signs
Virgin Australia domestic
Once you have your bags at T3 (Virgin domestic), follow signs to the T123 Transport Hub and meet at the back (rear) of Level 2. Be ready with your bags before heading to Level 2. Not the ground-level terminal forecourt.
After landing — walk to pickup
After drop-off — walk to terminal
Follow T123 Transport Hub signs
1. Check your booking confirmation for driver details
2. Look for vehicle make/model and license plate
3. Call/SMS your driver directly (number in booking)
4. Contact support: 0480 096 324
Open pickup location in maps
T1–3: follow signs to the T123 Transport Hub, rear of Level 2 (no public Lane 1 pin — that was the old kerb pickup). T4 still has a Hub pin.
T4 Transport Hub — Google MapsT4 Transport Hub — Apple MapsNeed more help?
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