Ed was a safe driver and good company for the journey. Many thanks.
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Real comments from people after their transfer, shown with their score out of 12. Each trip is rated on six questions, from −1 to +2. A 12/12 means strongly agree on all six.
What’s changed. From 6 Oct 2026, T1–3 pick-up is the T123 Transport Hub, rear of Level 2; T4 stays inside the T4 Transport Hub Level 1.
63 reviews · 11.0 average · 36 scored 12/12
Passengers rate each of these from −1 (strongly disagree) to +2 (strongly agree).
Ed was a safe driver and good company for the journey. Many thanks.
David is a great driver. Good conversation
Service was excellent as usual
Angela was very punctual and I felt at ease on the ride home. Thank you
Had some difficulty confirming payment with the App on Apple iOS, took several tries at inputting info. Finally successful. Our driver, Lochan, was very considerate & drove very well.
Great trip with David
is difficult and time consuming.
It is always a pleasure to travel with the Castlemaine Flyer. Thank you Edward for waiting through the baggage debacle! And thanks to you too Nick for your communication and care.
Rather bumpy ride
Just some misalignment on website when my flight was due
Thank you Bradley for your kind and calm nature. I have difficultly with my thinking, and finding things, and also my mobility due having Multiple Sclerosis. It took a while for me to find the pick up spot, but Bradley was so patient and helpful. A+++ an excellent service!
I had no difficulty finding Edward and his SMS communication was excellent, timely and enabled me to find him quickly. Thanks again for smooth and easy trip home after a long haul flight! I’ll definitely use your service again.
Will use again.thank you
There was a bit of confusion about mtg point - but main issue was with me/my phone and being tired after long days of travel. You offer a great service and Bradley is terrific
Bradley was an excellent driver.
Great way to get to the airport!
There were a few issues with the online at time of the automated system having a hiccup however , we were able to eventually speak with a human which helped us with booking . Thankyou!
Mark was so lovely and friendly and had such a calm respectful aura about him
I received 5 emails and 7 text messages about this trip. It was just the ride home from a trip - you started communicating with me about this before I even left for the trip. Would recommend that you review the amount of comms you send. Otherwise excellent service!
Your big problem is that AI thing called Sam. It really needs some modification to simply connect with the customer on arrival and then defer directly to the driver who is actually a human. I understand the driver is not able to see the communications between Sam and the customer. That doesn’t make any sense to me and it’s unfair to your driver. I found it to be a menace for my booking. The driver Glen was amazing and very professional but Sam got in the way. If you are able to review the actual communications that occurred in relation to my booking (me, Sam and Glen) you will see the problem. I’m very happy to give you direct feedback. My mobile is .
Glen was great!
Great to chat with Colin again
A delightful trip with Colin and great conversation. A bit of a misunderstanding with pickup location, but easily fixed.
My initial response was liaising with Sam the Ai Admin Assistant wasn’t going to “fly” with me but I gave it a go and he certainly came up tops. Sam was very efficient and kept me informed every step of the way. I was recommended by 5 of your customers and their positive feedback was the prime reason for giving it a shot. Thank you for a relaxing and trouble free start to my holiday. Keep it up what a great opportunistic business adventure. See u next time!!!!
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